Grievance Redressal Desk
Statutory grievance mechanism under the Information Technology (Intermediary Guidelines) Rules, 2021
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020.
1. Designated Grievance Officer
Grievance Officer, HaatKaro Platform
Appointed pursuant to the IT Act, 2000 & Consumer Protection Act
08/338, Gali no.2, Vrindavan Dham Colony, Niwali Road, Sendhwa, Dist. Barwani, Madhya Pradesh, IN 451666
+91 9343284516 / +91 8959872072
Monday to Saturday, 10:00 AM to 6:00 PM IST
2. Statutory Resolution Timeline (SLAs)
Acknowledgment
Receipt of the complaint will be acknowledged with a unique ticket reference number within 48 hours of receipt.
Redressal
Every genuine complaint will be thoroughly examined and disposed of within a maximum statutory period of 15 days from receipt.
3. How to Submit a Grievance
When reporting a grievance, please send an email to admin@haatkaro.in with the subject header [Grievance Redressal] containing:
- Full name and registered phone number.
- Order ID or checkout number (if applicable).
- Specific details of the grievance and supporting documentation/evidence.